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Warranty

2 Year Warranty Rattan Furniture

1. 2-Year Limited Warranty - DECOalfresco brand furniture products only

The 2-year warranty is available on our range of DECOalfresco products. We ensure all quality control procedures are met prior to shipment from our factories in the far east and as direct importers of the furniture, we have full control over our furniture. The furniture is designed in the UK and sourced in the far east from a supplier with whom we have worked with for over 10 years to bring to you are unique collection of rattan furniture.

This confidence in our products means we can offer a 2-year warranty covering the structural integrity of the frames of all our indoor and outdoor furniture, including both manufacturing and/or material defects. This is offered to the original purchaser only; guaranteeing a replacement, repair or refund in accordance with our terms*. In addition to this DECOalfresco also offer a 2-year warranty against the fading, cracking and peeling of our outdoor synthetic weave.

Please note, outdoor cushions bought directly from DECOalfresco are advertised as shower proof; they are not intended to be stored outside. 

Our warranties are only valid for the UK mainland, from the date of purchase, to the original purchaser only and may be subject to our terms. Our warranties do not cover the normal wear and tear of furniture or any damages that arise due to misuse, negligence, mildew discolouration, or incorrect assembly

Unless otherwise stated at your point of order, DECOalfresco will not offer a warranty to a customer who reports damages as a result of our furniture being placed in a corporate environment, or from any damages caused from solvents as a result of cleaning the furniture.

The warranty does not cover plastic fittings, assembly items, coatings and additional items in a set, such as the parasol, parasol base, cushions, garden covers or scatter cushions. These are covered by the standard 12-month warranty.  Glass tops are not covered under the warranty. The warranty applies to the defective unit only and not the whole set.

The cushions are designed for outdoor use and have a special coating to make them showerproof. While fading is inevitable with all fabrics, if they are used in the conservatory or direct sunlight, care must be taken to reduce the effect of fading. We recommend the use of blinds, particularly in south facing conservatories, to reduce the effects of harsh sunlight. Conservatory roof and window blinds are the most comprehensive method of protection. You should also move your furniture around the conservatory and turn cushions on a regular basis. This way the furniture will fade more evenly and the effect is diminished. We recommend an extra set of cushions or covering the set with a throw when not in use. Always store cushions where there is no direct sunlight.

*Please note: The warranty is intended to cover the original purchaser only and is not transferable. A valid claim will be accepted if the customer produces their original invoice as proof of purchase.

 

1. General 12 Months Warranty

The warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects only. If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.

The manufacturer reserves the right to substitute failed items with a similar product should the model or colour no longer be available. Any replacement will be for the failed item only, not a complete set. The original warranty period is not extended in the event of a repair, refinish or replacements.

In the event of a failure, it is the customer's responsibility to return the item to the store of purchase along with a copy of the receipt. DECOalfresco will confirm that we have a completed warranty card from the customer, completed at the time of purchase for warranty to have been registered. Warranty specifically excludes general wear and tear, rusting of steel components and parts, corrosion, commercial use and damage caused as a result of failure to observe reasonable care, maintenance and assembly instructions for both furniture and hardware.

DECOalfresco reserves the right to reject any claim resulting from adverse weather damage, i.e. a storm.

Please note that you will have to pay £75 including VAT (seventy-five pounds) claim charge if you wish to make a warranty claim after 6 months’ use. If the Product is defective, then any repair or replacement will be covered by our usual warranty.

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